Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario.
Concepts and issues covered by this book include: business & technology drivers; business and organizational improvements (including finance); methods & tools; and other best practives.
Price - £85
|ITIL® Service Strategy Book||ITIL® Service Transition Book|
|ITIL® Service Operation Book||ITIL® Service Design Book|