We offer a range of ITIL Books

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The ITIL Continual Service Improvement Book

Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario.


Concepts and issues covered by this book include: business & technology drivers; business and organizational improvements (including finance); methods & tools; and other best practives.


Price - £85

Continual Service Improvement Book

Our Other Books

ITIL® Service Strategy Book ITIL® Service Transition Book
ITIL® Service Operation Book ITIL® Service Design Book