Example Discipline

Return to the:
ITIL Service Desk


Results

To introduce and maintain a successful Service Desk, it is essential that:

  • Business needs are understood
  • Customer requirements are understood
  • Investment is made in training for Customers, support teams and Service Desk staff
  • Service objectives, goals and deliverables are clearly defined
  • Service levels are practical, agreed, and regularly reviewed
  • The benefits are accepted by the business.
















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