ITIL® Intermediate Level

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

Following are the modules of Service Lifecycle:

• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operation (SO)
• Continual Service Improvement (CSI)

What are the benefits of taking this course?

• You will get to know about the key concepts and terminologies used in service management
• Learn how one module interacts with another module in the service lifecycle
• Importance of governance and its related framework to create and manage quality services within the organisation
• Techniques and methods of various lifecycle modules required to provide quality services to the customers

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

Following are the modules of Service Capability:

• Operational Support and Analysis (OSA)
• Planning, Protection and Optimisation (PPO)
• Release, Control and Validation (RCV)
• Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

• You will become familiar with the key concepts and terminologies used in IT service management
• Learn how one module interacts with another module in the service capability stream
• Importance of governance and its related framework to create and manage quality services within the organisation
• Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite