Service Transition is the third volume in the IT Infrastructure Library. It describes the long term change and release management concepts and practices, offering guidance on transition into a business environment.
Some of the issues and concepts covered include: cultural and organizational change management; knowledge management (KM); control & measurement; and tools & methods. The structure is consistent with the other volumes.
Price - £85
|ITIL® Service Operation Book||ITIL® Service Strategy Book|
|ITIL® Service Design Book||ITIL® Continual Service Improvement Book|