ITIL® Continual Service Improvement


  • Course code: IT2938
  • Duration: 3 days
  • Pass rate: 99%
  • Pre-requisites: ITIL Foundation
  • Price: £999.00
  • Exam: Included
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About this course

ITIL Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Continual Service Improvement focuses on the principles and techniques used in the service improvement stage of the lifecycle.

Our Continual Service Improvement course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of the core concepts, activities and techniques within Continual Service Improvement and prepare to pass the Continual Service Improvement exam.

Achieving the ITIL® Foundation certification is mandatory to study higher levels of ITIL qualifications, including ITIL® Intermediate
What's included

3 days of classroom training with a qualified instructor

Delegate pack full of helpful resources

Official ITIL® Continual Service Improvement exam

Exam completion certificate upon passing

You must complete ITIL Foundation before attending this course.

The course is intended for anybody who has completed ITIL Foundation. It will be particularly useful to those requiring a management-level understanding of the main activities and techniques within ITIL Continual Service Improvement, including CIOs, CTOs, IT managers, IT architects and IT consultants.

Learning objectives
  • Understand Continual Service Improvement principles, processes, methods and techniques

  • Learn how to implement Continual Service Improvement

  • Interpret and analyse challenges, critical success factors and risks

Topics covered
  • Introduction to CSI
  • CSI Model
  • Deming Cycle
  • 7 Step Improvement
  • Integration with the Lifecycle
  • Measuring and Reporting
  • Organising for CSI
  • CSI – Technology Considerations
  • Implementing CSI
  • Challenges, Critical Success Factors and Risks
Exam information
ITILreg; Continual Service Improvement

The ITIL Continual Service Improvement exam validates knowledge of the Continual Service Improvement stage of the lifecycle, including core activities and techniques.

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
Follow-on courses

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).

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ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.

All our classroom ITIL courses include exams as part of the course.

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

Please arrive at the venue for 08:45am.

Training hours are approximately 9am – 5pm.

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.


ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with earlier certifications within the program being assigned credit values. A total value of 22 credit points is required to achieve the final diploma.

The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.

The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.

Buy All 5 ITIL Volumes

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The ITIL Service Strategy Book

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