ITIL® Managing Across the Lifecycle


  • Course code: IT2938
  • Duration: 5 days
  • Pass rate: 99%
  • Pre-requisites: 17 ITIL Credits
  • Price: £1,595.00
  • Exam: Included
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About this course

ITIL Managing Across the Lifecycle leads to the ITIL Expert certification, which proves that the holder has achieved a full understanding of the ITIL service lifecycle.

Our ITIL MALC course lasts 5 days, during which you’ll be learning through instructor-led training and class exercises how the processes and practices of ITIL can be combined into one service management approach.

Achieving the ITIL® Foundation certification is mandatory to study higher levels of ITIL qualifications, including ITIL® Intermediate
What's included

5 days of classroom training with a qualified instructor

Delegate pack full of helpful resources

Official ITIL® MALC Exam

Exam completion certificate upon passing

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who has achieved at least 17 credits in the ITIL scheme. This includes but is not limited to: CIOs, IT managers, supervisors and IT operations or development practitioners.

Learning objectives
  • Understand how the lifecycle stages can be integrated across the service lifecycle

  • Gain competency in managing services across the service lifecycle

  • Prepare for the ITIL MALC exam

Topics covered
  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes Across the Lifecycle
  • Managing Services Across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
Exam information

The ITIL MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL Expert qualification.

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam
Follow-on courses

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).

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ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.

All our classroom ITIL courses include exams as part of the course.

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

Please arrive at the venue for 08:45am.

Training hours are approximately 9am – 5pm.

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.


ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with earlier certifications within the program being assigned credit values. A total value of 22 credit points is required to achieve the final diploma.

The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.

The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.

Buy All 5 ITIL Volumes

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The ITIL Service Strategy Book

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