5 days of classroom training with a qualified instructor
ITIL Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Operational Support and Analysis focuses on the principles and techniques used in the service improvement stage of the lifecycle.
Our Operational Support and Analysis course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply OSA practices in support of the service management lifecycle and prepare to pass the Operational Support and Analysis exam.
5 days of classroom training with a qualified instructor
Delegate pack full of helpful resources
Official ITIL® OSA Exam
Exam completion certificate upon passing
The course is intended for anybody who has completed ITIL Foundation. It will be particularly useful to those requiring knowledge of OSA practices, including IT professionals, business managers, business owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL.
Understand the Operational Support and Analysis processes
Learn how OSA interacts with other lifecycle processes
Consider the technology available for OSA
Identify and tackle issues faced when introducing/implementing Service Operation
Prepare to take the OSA exam
The ITIL Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).
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ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.
All our classroom ITIL courses include exams as part of the course.
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
Please arrive at the venue for 08:45am.
Training hours are approximately 9am – 5pm.
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with
earlier certifications within the program being assigned credit values. A total value of 22 credit points
is required to achieve the final diploma.
The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.
The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.