ITIL® Release, Control and Validation (RCV)

Overview

  • Course code: IT2938
  • Duration: 5 days
  • Pass rate: 99%
  • Pre-requisites: ITIL Foundation
  • Price: £1,385.00
  • Exam: Included
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About this course

ITIL Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical application of practices to enable the planning, testing and implementation of new services to meet organization or user needs.

Our ITIL RCV course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply RCV practices during the service management lifecycle and prepare for the Release, Control and Validation exam.

Achieving the ITIL® Foundation certification is mandatory to study higher levels of ITIL qualifications, including ITIL® Intermediate
What's included

5 days of classroom training with a qualified instructor

Delegate pack full of helpful resources

Official ITIL® RSV Exam

Exam completion certificate upon passing

Pre-requisites
You must complete ITIL Foundation.

The course is intended for anybody who has completed ITIL Foundation. It will be particularly useful to those requiring knowledge of RCV practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL.

Learning objectives
  • Understand the Release, Control and Validation processes

  • Consider how RCV processes fit within the lifecycle

  • Consider the technology available for RCV

  • Identify and tackle issues faced when introducing and implementing RCV

  • Prepare for the ITIL RCV Exam

Topics covered
  • Transition, Planning and Support
  • RCV Objectives
  • Service Asset and Configuration Management
  • Knowledge Management
  • Change Management
  • Release and Deployment
  • Service Validation and Testing
  • Change Evaluation
  • Request Fulfilment
  • Technology
  • Transition and Operation
Exam information
ITIL® RSV

The ITIL Release, Control and Validation exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.


Details
  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
Follow-on courses

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Capability stream, including Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA).

Delivery methods

Classroom

Online

Attend from anywhere

On-site

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FAQs

ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides guidance on how to use IT as a tool to facilitate business change and growth.

All our classroom ITIL courses include exams as part of the course.

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

Please arrive at the venue for 08:45am.

Training hours are approximately 9am – 5pm.

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

Certification

ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with earlier certifications within the program being assigned credit values. A total value of 22 credit points is required to achieve the final diploma.

The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the 'Managing Across the Lifecycle'.

The official ITIL books are published and shipped by TSO. The five ITIL volumes are available either individually or as a discounted bundle, with PDF downloads also available. Click below to see prices and purchase.

Buy All 5 ITIL Volumes

Information & Purchase Page

The ITIL Service Strategy Book

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