15 Common ITIL Misconceptions You Should Stop Believing
ITIL Misconceptions are common misunderstandings about its purpose, scope, and flexibility, often leading to misapplication or underuse in organisations.
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The course includes the ITIL® Foundation exam, which is taken on the last day of training.
This means there is no need to study each of the four component modules of ITIL® 4, as the course covers each of them in only 3 days.
With ITIL 4 Foundation as a prerequisite, the course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services.
ITIL 4 Foundation Certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.
The ITIL 4 High Velocity IT Course gives a thorough understanding of the methods in which digital organisations and digital operating models work in high-velocity environments to the participants, focusing on the quick delivery of products and services to achieve high value.
This ITIL® 4 (MP) certification path is a bundle of five modules that are part of ITIL® 4.
The course also looks at the influence and impact of Agile and Lean working methods, showing how these can be used to reach positive outcomes.
Develop strategic capabilities to lead digital transformation across IT and business
Next Batch: 03 September 2025
Master fast, effective incident resolution with streamlined ITIL® 4 methodologies
Next Batch: 17 October 2025
Gain control of your IT assets with ITIL® 4-aligned lifecycle management strategies
Next Batch: 12 September 2025
Deliver smooth, reliable releases using ITIL® 4-aligned practices and automation
Next Batch: 03 October 2025
Build the skills to manage change effectively and reduce risk during service transitions with ITIL® best practices.
Next Batch: 12 September 2025
Gain the expertise to plan, manage, and control successful deployments of services, applications, and infrastructure.
Next Batch: 26 September 2025
Gain the expertise to plan, manage, and control successful deployments of services, applications, and infrastructure.
Next Batch: 19 September 2025
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course
Next Batch: 01 September 2025
Maximise value and minimise risk through effective supplier engagement
Next Batch: 29 August 2025
Achieve operational excellence through structured planning and effective control
Next Batch: 01 September 2025
Build strong, strategic partnerships that drive business value
Next Batch: 05 September 2025
Resolve root causes and prevent recurring incidents with confidence
Next Batch: 10 October 2025
Drive continual value through collaboration, assurance, and service excellence
Next Batch: 01 September 2025
Master the art of defining, negotiating, and managing Service Level Agreements (SLAs)
Next Batch: 05 September 2025
Streamline service fulfilment to enhance efficiency and user satisfaction
Next Batch: 29 August 2025
Strengthen your organisation’s security posture by mastering ITIL® 4 best practices for managing information risk and resilience.
Next Batch: 10 October 2025
Ensure proactive service reliability through intelligent monitoring and response
Next Batch: 17 October 2025
Deliver seamless service support with best practices aligned to the ITIL® 4 Framework
Next Batch: 03 October 2025
Master cloud service acquisition with strategic alignment and governance
Next Batch: 27 October 2025
Drive sustainable value through responsible digital and IT practices
Next Batch: 03 September 2025
Strengthen collaboration between IT and the business for shared success
Next Batch: 01 September 2025
Gain control of your assets to drive cost-efficiency and compliance
Next Batch: 01 September 2025Countries
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ITIL® is a globally recognised best practice methodology for IT Service Management that is used all over the world by leading organisations. ITIL® ensures that their IT services are aligned to the needs of their business.
ITIL® provides trusted guidance on how businesses can use their IT services to support their goals and facilitate business growth.
ITIL® is the most popular approach to IT Service Management in the world and is used by many successful major organisations. It helps businesses to ensure that their IT aligns with their business goals.
Acquiring and Managing Cloud Services
Business Relationship Management
Sustainability in Digital and IT
IT Asset Management
ITIL® Certification plays a critical role in developing expertise in IT Service Management. Certified professionals command higher salaries and are trusted with strategic responsibilities that drive operational excellence and organisational performance.
Enhanced Service Delivery Skills
Improved Stakeholder Engagement
Strategic Thinking in IT Management
Stronger Change and Incident Management
ITIL® Training equips enterprise teams with standardised practices that streamline IT service management. It enables consistent delivery, improved service resilience, and alignment with business goals. As a result, organisations achieve greater efficiency, reduced downtime, and measurable performance gains.
The course includes the ITIL® Foundation exam, which is taken on the last day of training.
ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream.
It focuses on implementing the key concepts learnt in ITIL® Foundation.
ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream.
ITIL® Certification is a globally recognised IT Service Management credential designed to equip professionals with a structured framework for managing and delivering IT services efficiently. It provides a common language and best practices that enhance collaboration between IT and business teams.
It validates knowledge and the ability to apply ITIL® principles in real-world scenarios, making it ideal for those aiming for leadership or transformation roles. Certified professionals often command higher salaries and are preferred for service governance, process optimisation, and stakeholder engagement roles.
ITIL® Levels provide a structured certification pathway, starting with the Foundation level, which introduces core ITSM principles. Advanced levels like Managing Professional (MP) and Strategic Leader (SL) focus on practical implementation and strategic alignment, supporting career progression across technical and managerial roles.
Professionals can also pursue the Practice Manager (PM) designation and Extension Modules to specialise in cloud, sustainability, and IT asset management. The highest level, ITIL® Master, reflects comprehensive, applied expertise. This tiered system supports continuous growth and aligns closely with real-world service management needs.
ITIL® Exams assess your understanding and practical application of IT Service Management concepts across different certification levels. The Foundation exam features 40 multiple-choice questions, completed in 60 minutes, with a 65% pass mark. Higher-level exams, such as those for Managing Professional or Strategic Leader, focus on scenario-based assessments and deeper application of ITIL® practices.
PeopleCert delivers all ITIL® exams that can be taken online with remote proctoring for maximum flexibility. Successfully passing these exams validates your ability to align IT services with business goals and enhances your credibility in the global ITSM community.
ITIL® Stages refer to the five-phase lifecycle model introduced in ITIL v3, designed to manage IT services throughout their entire journey, from strategy to continual improvement. These stages include Service Strategy, Design, Transition, Service Operation, and Continual Service Improvement (CSI). Each stage defines specific processes, objectives, and best practices that ensure IT services deliver value consistently and efficiently.
Though ITIL® 4 shifts toward a more flexible Service Value System (SVS), the concept of lifecycle stages remains relevant for understanding structured service delivery. These stages help organisations develop a systematic approach to planning, delivering, and refining IT services, ensuring alignment with business needs. For professionals, understanding the ITIL® stages provides strong foundational knowledge for managing service quality, risk, and customer satisfaction.
ITIL Misconceptions are common misunderstandings about its purpose, scope, and flexibility, often leading to misapplication or underuse in organisations.
The ITIL Service Lifecycle is a framework of five stages that manage the design, delivery, and continual improvement of IT services to deliver business value. It helps organisations align IT services with business objectives, increase efficiency, and ensure consistent service quality while adapting to changing customer and market requirements.
Access comprehensive and purposefully designed ITIL® training and learning services with ITIL® Training Academy. Become ITIL® Certified by undergoing all our ITIL® courses from Foundation to all the way to Managing Across the Lifecycle. Our ITIL® courses are accredited by Axelos. We provide training in various modes: classroom, virtual, and onsite. You can choose the training programme to suit your needs. Our experienced trainers are here to help you achieve expertise in ITIL® concepts and terminologies by giving real-world examples.
I pursued the ITIL® Strategic Leader Certification to enhance my role in shaping IT governance. The Digital and IT Strategy module was a highlight—it bridged business thinking with IT execution seamlessly. The training delivery was top-tier, and I found the practical focus especially useful. It’s helped me engage more confidently with senior stakeholders and contribute to digital transformation initiatives with clarity.
Joining the PRINCE2 Certification was a game-changer for my career. The course provided a clear, methodical approach to managing projects efficiently. The real-world examples and interactive discussions helped solidify my understanding. This training has truly enhanced my project management skills.
The PRINCE2 Certification was exceptionally well-structured and insightful. The trainer's expertise and the practical case studies made complex concepts easy to grasp. I now feel confident in applying project management principles effectively in my role. Highly recommended for professionals seeking career growth!
PRINCE2 Certification was an excellent investment in my professional development. The structured methodology and practical scenarios gave me a solid foundation in project management. The instructor's insights and real-world applications made learning engaging and valuable. I highly recommend this course!
Completing the ITIL® Managing Professional track transformed how I lead our service operations. The course content was relevant, detailed, and expertly delivered. I especially valued how each module addressed challenges I face in my role. Since certification, I’ve streamlined several processes and reduced response times by over 20%. The investment in training has paid off both personally and professionally.