Course code:
Duration: 16 Hours
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® Online Practitioner follows on from ITIL® Foundation to deliver direction on adopting and adapting the framework of ITIL® to support business requirements. It focuses on applying the key concepts learnt in ITIL® Foundation.
ITIL® Online Practitioner focuses its attention on improvement initiatives and how to better change management, communication, and measurement. Progress in these key areas will lead to the better cohesion of IT services within your business.
In ITIL® Online Practitioner course, delegates will learn how to apply the CSI (Continual Service Improvement) approach, the nine principles, and the three key areas crucial for the success of improvement initiatives. After the training, delegates will take the exam of ITIL® Online Practitioner.
This training course will help you follow and implement the 9 Guiding Principles of ITIL that are important for navigating your way through difficult decisions that may arise in service management.
The 9 Guiding Principles, as described by AXELOS, are:
Learn to implement key concepts and terminologies that are learnt in ITIL® Online Foundation Get to know about the use of IT Service Management concepts that are key drivers of continual service improvement Discover the use of metrics and measurement to enable continual service improvement Communicate effectively within the team involved in the development of the product or service Discover the use of metrics and measurement to enable continual service improvement within the organisation The professionals who want to participate in this course must hold ITIL® Online Foundation certificate with them. Having some previous experience in this sector can be beneficial for the candidates.
The ITIL® Online Practitioner exam certifies that you can adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Online Practitioner is not a prerequisite for ITIL Intermediate level qualifications. The ITIL Practitioner Certification will provide you with three credits towards the ITIL Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL digital badge. This makes this qualification a worthwhile investment.
Exam Details
Introduction to Service Management
Service Management Approach
Change Management in organisation
Metrics and Measurements
Overview of Communication
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Home Virtual, attend intructor-led classroom course from the comfort of your own home
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
Service Strategy:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading
