Course code:
Duration: 24 Hours
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
One of the five courses that make up the ITIL® Intermediate Service Lifecycle stream, ITIL® Online Service Design focuses on the design of IT services, such as architectures, processes, policies and documentation which are required to meet organisational or programme needs.
Our Service Design course lasting for 24 hours through expert tuition and exercises, provides the delegates with an understanding to effectively use and apply Service Design guidance within the lifecycle and prepare to pass the Service Design exam.
Ensure the consistency of new or changed services to all other services within the organisation Learn how to make the technology architectures and management systems consistent Determine the processes, roles and responsibilities for operating new and changed services Discover various CSFs, KPIs, risks and challenges associated with the service design phase of the Service Lifecycle The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL® Online Service Design exam approves the knowledge of the Service Design stage of the lifecycle. This includes core activities and techniques. The exam which lasts for 90 minutes is multiple choice type and has 8 questions. The candidate requires 70% marks to pass this closed book exam.
Details
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
Enquire Now
----- OR -------
Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Home Virtual, attend intructor-led classroom course from the comfort of your own home
