Introduction to Service Transition
- Define Service
- Service Transition
- Scope and objective
- Value to business
- Performance optimisation of Service Transition
- Interfaces to other stages of service lifecycle
- Service Transition Processes
Principles of Service Transition
- Principles supporting Service Transition
- Policies for Service Transition
Introduction to Service Transition Processes
- Define service transition process
- Transition Planning and Support
- Change Management
- Policies, principles and basic concepts
- Remediation planning
- Methods and Techniques
- Triggers, input and output
- Key performance indicators and metrics
- Introduction to Service Asset and Configuration Management
- Define Service Asset and Configuration Management
- Scope and Objective
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Introduction to Release and Deployment Management
- Define Release and Deployment Management
- Scope and Objective
- Value to business
- Key Concepts and Principles
- Methods and Techniques
- Performing transfer, deployment and retirement
- Triggers, input and output
- Information Management
- Key performance indicators and metrics
- Introduction to Service Validation and Testing
- Goals and Objectives
- Scope
- Value to business
- Basic concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators
- Introduction to Evaluation
- Define Evaluation
- Goals and Objectives
- Scope
- Value to business
- Key concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators
- Introduction to Knowledge Management
- Define Knowledge Management
- Goals and Objectives
- Scope
- Value to business
- Basic concepts and terminologies
- Methods and Techniques
- Triggers, input and output
- Information Management
- Key performance indicators
Service Transition common operation activities
- Manage communications and commitments
- Manage organisation and stakeholder change
- Stakeholder Management
Introduction to Organising Service Transition
- Define Organising Service Transition
- Process and service owner role
- Service Transition and another stage of life cycle
- Common roles
- Organisational context for service transition
- Organisation models to support Service Transition
Technology considerations
- Knowledge Management tools
- Collaboration
- Configuration Management System
Implementing Service Transition
- Stages of Introducing Service Transition
- Justifying Service Transition
- Designing Service Transition
- Introducing Service Transition
- Cultural change aspects
- Risk and value
Challenges, critical success factors and risks
- Challenges
- Critical success factors
- Risks
- Service Transition under difficult conditions