Request Callback Enquire Now

ITIL® Training Academy 3rd Floor Regent Street, London, England, W1B 3HH +44 20 3608 9989
enquire@itil.org.uk https://www.itil.org.uk

ITIL 4 Specialist Create, Deliver and Support (CDS)

Name: ITIL® Training Academy
Telephone: +44 20 3608 9989

Gain knowledge of the 'core' service management activities of ITIL 4.

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

About the Course
Learning Curve
Enquire about Course
Related Courses

COURSE INFORMATION

ABOUT THE COURSE

This 2-day ITIL Specialist Create, Deliver and Support training course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It focuses on the 'core' service management activities involved in the ITIL framework and the 'creation' of services as newly covered by ITIL 4. It also covers service performance and service quality.

With ITIL 4 Foundation a prerequisite, the course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled and digital products and services. It ends with the ITIL Specialist Create, Deliver exam, upon successful completion of which you will receive the ITIL 4 Specialist Create, Deliver and Support certificate.

Further details of this course will be added later in 2019.

Enquire for ITIL® Training

◤

+44 20 3608 9989

----------- OR -----------

Request more information ◤

The information you provide shall be processed by IT Service Management Limited – a professional training organisation. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

02 Course Overview

What's Included

ITIL Specialist Create, Deliver and Support Module Manual
2 days of instructor-led tuition
Certificate
Exam

03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

04 Course Content

Understand how to plan and build a service value stream to create, deliver, and support services:

Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use of IT across the SVS

Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:

Learn how to design, develop, and transition a value stream using ITIL practices
Learn how to better provide user support using ITIL practices

Learn how to create, deliver, and support services:

Discover how to prioritize, structure, and coordinate work and activities
Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Let's bring the training to you!

ITIL® Training Academy helps you to take flexible and cost-effective training at a location of your choice; we bring our expert trainers and course material to you. Whether it be a single team, an entire department, or everyone in the organisation, we will provide a consistent learning experience with applicable and mission-specific examples to ensure your project's success. Onsite training will eliminate excess travel, hotel, and venue expenses, that can otherwise add up.

If you are interested in onsite training, please fill in the form below & we'll get back to you ◤

Contact Information

Phone

+44 20 3608 9989

E-mail

enquire@itil.org.uk

Address

3rd Floor Regent Street, London, England, W1B 3HH

ENQUIRE COURSE EVENTS & PRICES