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ITIL® Training Academy 3rd Floor Regent Street, London, England, W1B 3HH +44 20 3608 9989
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ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

Name: ITIL® Training Academy
Telephone: +44 20 3608 9989

Understand how to manage and integrate stakeholders in the ITIL 4 framework.

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

About the Course
Learning Curve
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COURSE INFORMATION

ABOUT THE COURSE

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

Further details of this course will be added later in 2019 once released.

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UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

02 Course Overview

What's Included

ITIL Drive Stakeholder Value Manual
2 days of instructor-led tuition
Certificate
Exam

04 Course Content

An outline for this course has not been released yet. We will update this page once we have it.

Let's bring the training to you!

ITIL® Training Academy helps you to take flexible and cost-effective training at a location of your choice; we bring our expert trainers and course material to you. Whether it be a single team, an entire department, or everyone in the organisation, we will provide a consistent learning experience with applicable and mission-specific examples to ensure your project's success. Onsite training will eliminate excess travel, hotel, and venue expenses, that can otherwise add up.

If you are interested in onsite training, please fill in the form below & we'll get back to you ◤

Contact Information

Phone

+44 20 3608 9989

E-mail

enquire@itil.org.uk

Address

3rd Floor Regent Street, London, England, W1B 3HH

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