benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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About Corby

Corby

Corby town is located in the county of Northamptonshire, England. It is located at a distance of 23 miles northeast of the Northampton. Borough had a population of 61,300 according to 2011 census. In 2010 figures were released that revealed that Corby has fastest growing population in the whole of England and Northamptonshire. This town was once known as “Little Scotland” due to a large number of migrant workers from Scottish who came to Corby for working in Steel industry. With the opening of Corby railway station, a large regeneration process started in this town. In 2009 Corby International Pool and 2010 Corby Cube building was opened. Corby Borough Council offices are located in Corby and also houses 450 seat theatre, public library and other amenities for the community.

Employment and Education

Jobs in Corby is partial towards manufacturing and against health, education and administration. Many industries are built on the fences of the town. In Corby, Fairline Boats are manufactured. In the north of the city, Weetabix Limited make Weetos. Near Rockingham Speedway RS components are situated. Amy’s Kitchen recently opened a factory in Corby, and here it manufactures products for UK market.

According to 2011 census, Corby had a population of 61,225 which comprises 85% white Britishers and 9.1% other white people, 1.4% mixed race, 1.7% Black and 1.4% Asian. Corby’s least white people are located in British ward of Oakley Vale.

Education wise Corby has various colleges. Tresham Institute of Further and Higher education, Corby campus provides a broad range of courses for post 16 students and other learners. Nearest universities located are the University of Northampton, 23 miles to the south. Both De Montfort University in Leicester and University of Leicester and 25 miles to the west. In England, Brooke Weston Academy was one of fifteen CTCs and was opened in 1990. Brooke Weston CTC continuously achieves better examination results, and since September 2008, it has been a City Academy. Corby has 17 primary schools out of which two are Church of England Schools and three Roman Catholic Schools. One school is for children with significant problems.

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