benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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About Dunfermline

Located in Fife, Scotland, Dunfermline had a population of 49,706  as of 2011 and 50,380 as of 2012.This made it the largest locality in Fife and tenth in Scotland. The town first found a mention due to the marriage of Malcolm III, King of Scotland with Saint Margaret which was solemnised at the church located in Dunfermline as such it has a historical significance. The town also provides facilities for leisure. The primary sector for employment is the service industry with the largest employer being Sky UK. Amazon, FMC Technologies, Best Western, Lloyds and Nationwide are other well known businesses in Dunfermline.

History

Dunfermline is known to have a rich history that  signifies Gaelic traditions. Dun means either a fort or hill. “The Ferm” possibly refers to the Tower Burm which coupled with Lynn Burn may be a reference to the two watercourses. From this tower, Dunfermline originated as town and marked its existence. The Coat of Arms of the town has two lions with an enscribed motto “Esto rupes inaccessa” (meaning “May the rock be inaccessible”) which the city got on May 12, 1909.

Dunfermline City is one of the hidden jewel of Scotland and among an impressive place. History of Dunfermlinen is said to have been traced to the 11th Century but  remains from the Neolothic Age suggest otherwise.

Sport

Dunfermline has clubs that are involved in playing rugby, football as well as cricket. Dunfermline Athletic senior football team play their home games at East End Park in the  Scottish Championship. The team became famous when it won the Scottish Cup twice – once in 1961 and again in 1968. The Dunfermline Senior Rugby team plays its home games at the McKane Park in Caledonia League Division. Dunfermline also has a cricket club based at Carnegie Cricket Ground at Pitreavie. In November 2011 this ground got a major extension. The ground as of now  has 25 yards (23m) Edward training pool  with  an improved entrance and reception area with new gym and a cafe.

Education

Dunfermline is home to 14 primary schools and 4  secondary schools. Besides it also has a private school and Calaiswood ASN School intended for children who are specially abled.

The Dunfermline High School is the oldest school in the town and was founded in 1816.The school has been serving, since 1994, both western and southern parts of town. It also serves Kincardine and Rosyth that occupied a site on St Leonard’s Street. The Queen Anne High School is located in Wellwood towards the north-west area of the town.The Woodmill High School was updated in 1972 from a junior secondary. One of the two Roman schools in Fife opened in 1969 as St Columba’s High School. The school serves people living in West Fife. For further education students turn to the Fife College earlier known as Lauder Technical School in 1899 and Andrew Carnegie provided its funding. In 1910, the textile school founded and funded by Carnegie was opened, and it came to be known as Technical School in 1927. In 1951 the Technical School was renamed as Technical College and later to Lauder College. By 2007 it had become Carnegie College.

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