benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Heathrow

Heathrow is a chief airport in London, UK. After Dubai International and Hong Kong International, it is the third largest airport in the world. It is also busiest airport in Europe by near-side traffic and the sixth busiest airport in the world due to the total traveller traffic. It controlled around 75.7 million passengers in 2016.

Heathrow is situated 23 km west of Central London, and it has two parallel east-west airstrips along with four process stations on a site that shield 12.27 square kilometre of the area. Heathrow Airport Holdings own and activate this airport, and Heathrow Airport Holdings is himself possessed by FGP Topco Limited which is a global consortium touched by Ferrovial. FGP Topco Limited also comprises Qatar Holdig LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). Heathrow is also a chief operating base for Virgin Atlantic and British Airways.

In 2012 September, UK government formed Airports Commission which is a liberated commission controlled by Sir Howard Davies. It inspects choices for improving the capacity of UK airports. In 2015 July, Commission sponsored the third runway at Heathrow, and then government accepted it in October 2016 as the third track.

 History:

Even after the success of Terminal 5 intended by Richard Rogers, it appeared that airport is losing its lustre. Flyers looked at even building work because Heathrow functioned at full capacity. Just a small problem was sufficient to grab whole Heathrow machine. Airport agonised indignity because they were not able to remove snow off runways and it stopped. At that time Gallop said “An airport serving a great city like London without proper snow clearing vehicles?" "Yet, airlines would be at Heathrow than any other London airport."

Later terminals 1 and two being substituted with Swish New Hub for five airlines of Star Alliance. With 180 routes, Heathrow is still a main airport to the world. The awe-inspiring light statue made by artists Langland’s and Bell. Than any other British Airport, Heathrow has many more thrilling termini. Heathrow Airport proposals a journey to improbable lands and also reunifying long lost loved ones with their loved ones to start a new life. Heathrow will incessantly be an icon of modernism, and more than that Heathrow also shows modern Britain’s achievements and disappointments.

 Other facilities:

Head office of Heathrow Airport is situated in Compass Centre recognised by Heathrow’s Northern Runway. World Business Centre Heathrow includes two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. At one time the head office of British Airways was situated in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental activities are situated and also a bath road that runs similar to it but outdoor the site of the airport. It is given the nickname ‘The Strip’ by local due to its incessant line of airport hotels.

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