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ITIL® Training Academy 3rd Floor Regent Street, London, England, W1B 3HH +44 20 3608 9989
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ITIL 4 Strategist: Direct, Plan and Improve

Name: ITIL® Training Academy
Telephone: +44 20 3608 9989

Learn how to create a 'learning and improving' IT organisation

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

About the Course
Learning Curve
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COURSE INFORMATION

ABOUT THE COURSE

Our 2-day ITIL 4 Strategist: Direct, Plan and Improve course provides the practical skills necessary to create a 'learning and improving' organisation, with strong and effective IT direction.

The course also looks at the influence and impact of Agile and Lean working methods, showing how these can be used to reach positive outcomes. It provides a practical and strategic method for planning and delivering continual improvements.

ITIL 4 Stategist: Direct, Plan and Improve is a module which is part of both the Managing Professional and Strategic Leader streams.

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UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

90 minutes duration
40 multiple-choice questions
70% pass mark

04 Course Content

Understand the key concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

Let's bring the training to you!

ITIL® Training Academy helps you to take flexible and cost-effective training at a location of your choice; we bring our expert trainers and course material to you. Whether it be a single team, an entire department, or everyone in the organisation, we will provide a consistent learning experience with applicable and mission-specific examples to ensure your project's success. Onsite training will eliminate excess travel, hotel, and venue expenses, that can otherwise add up.

If you are interested in onsite training, please fill in the form below & we'll get back to you ◤

Contact Information

Phone

+44 20 3608 9989

E-mail

enquire@itil.org.uk

Address

3rd Floor Regent Street, London, England, W1B 3HH

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