benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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02 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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03 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Foundation & Practitioner Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About York

York is a historic walled city situated at the meeting point of the rivers Ouse and Foss in North Yorkshire, United Kingdom. The municipality is the old-style county town of Yorkshire to which it gives its name. It has a rich heritage and has been to the main political events in England during much of its two millennia of existence. The city offers a wealth of historical attractions, of which York Minster is the most prominent. The range of cultural and sporting events making it a popular tourist destination for millions.

The Romans founded the city as Eboracum in 71 AD. It became the capital of the Roman authority of Britannia Inferior. Later of the kingdoms of Jórvík and Northumbria. In the Middle Ages, York raised as a main wool trading centre. It became the capital of the northern religious province of the Church of England, a role it has retained.

Early history

Archaeological proof suggests that Mesolithic people settled in the region of York between the year 8000 and 7000 BC. Although it is not known whether their settlements were temporary or permanent. When Romans conquest Britain, the area was occupied by a tribe known to the Romans as the Brigantes. The Brigantian tribal area earlier became a client of the Roman state, but, then its leaders became more hostile, and the Roman Ninth Legion was sent into the Brigantian territory in the north of Humber.

Governance       

Parliamentary Constituencies                               

From 1997 to 2010 the core part of the region was covered by the City of York constituency. The remaining was divided between the constituencies of Ryedale, Selby, and Vale of York. These constituencies were represented by  John Grogan, John Greenway, Hugh Bayley,  and Anne McIntosh.

Following the review of parliamentary representation (2003) in North Yorkshire, the Boundary Commission for England suggested the formation of two new seats for the City of York, during the time for the general election in the year 2010. These are York Central, which includes the inner urban area and is surrounded by the York Outer constituency.

The whole of the York city and local council area located within the Yorkshire and the Humber constituency of the European Parliament.

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Locations Availability

ITIL® Foundation & Practitioner Availability

  Training Locations at which ITIL® Foundation & Practitioner is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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