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About Course Information
ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the practical application of practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.
The Learning Curve
ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the practical application of practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.
Our ITIL® SOA Course lasts 5-Day. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply SOA practices during the service management lifecycle and prepare for the Service Offerings and Agreements exam.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
There are no pre-requisites for this course. The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.
ITIL® 4 Foundation Course Outline
Introduction to Service Offerings and Agreements
Service Catalogue Management
Demand Management
Financial Management
SOA: Key Roles
Service Offerings & Agreements: Summary
Service Portfolio Management
Service Level Management
Supplier Management
Business Relationship Management
Service Design Technology Considerations
Understand the importance of ITIL® Service Control and Offerings while providing quality services within the organisation
Get to know about various tricks to prepare and pass ITIL® Service Offerings and Agreements exam
Identify the key activities and functions for Service Offerings and Agreements processes
Use SOA activities and functions to achieve operational excellence
Get to know about various risks and challenges associated with the SOA phase of Service Lifecycle
Course Highlights
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Duration: 5 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
This Course focuses on defining,
agreeing upon, and managing service offerings. It helps professionals align IT
services with customer expectations and business requirements.
This course is ideal for IT
service managers, service-level managers, contract managers, and professionals
involved in defining and managing service portfolios and agreements.
To attend this Course, delegates
must have earned the ITIL® Foundation Certificate in IT Service Management.
Topics include Service Portfolio
Management, Service Level Management, Supplier Management, Demand Management,
Financial Management, and Business Relationship Management.
Yes, the Course includes the
official ITIL® Service Offerings and Agreements exam, which can be taken online
when the delegate feels ready.
Yes, it is accredited by
PeopleCert and is recognised worldwide as a valuable credential in IT service
management.
You’ll learn to define service
offerings, negotiate SLAs, manage service demand and finances, and improve
customer satisfaction through structured agreements.
This course is a part of the
ITIL® Intermediate Lifecycle stream and contributes credits toward the ITIL®
Expert certification.
Related Courses
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