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ITIL® Service Capability Planning, Protection and Optimization

Learn practices for capacity, availability, service continuity, information security, and demand management

  2. ITIL® Intermediate Level
  3. ITIL® Service Capability Planning, Protection and Optimization

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

benefits

COURSE HIGHLIGHTS

Course code: IT2938

Duration: 5 Days*

Exam: Included

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COURSE INFORMATION

ABOUT THE COURSE

ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focuses on the practical application of practices to enable capacity, availability, IT service continuity, information security and demand management.

Our ITIL® PPO course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply PPO practices during the service management lifecycle and prepare for the Planning, Protection and Optimization exam.

Learning Objectives

  • Get to know about the Service Management as a practice and how the process and activities within Planning, Protection and Optimisation phase of lifecycle
  • Identify how PPO interacts with another phases of ITIL® Service Lifecycle
  • Identify the risks, challenges and critical success factors involved in PPO phase of ITIL® Service Lifecycle
  • To understand the technology and implementation requirements within the organisation
  • Determine the PPO processes, activities and functions for achieving operational excellence


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UPGRADE YOUR SKILLS

THE LEARNING CURVE

ITIL® PPO

The ITIL® Planning, Protection and Optimisation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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  • Service Management as a Practice
  • PPO Processes
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Risks and CSFs
  • Roles and Responsibilities
  • Service Management Tools and Technology
  • Implementation and Improvement Considerations
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ITIL® Service Capability - Planning, Protection and Optimization Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Virtual

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Locations Availability

ITIL® Service Capability - Planning, Protection and Optimization Availability

  Training Locations at which ITIL® Service Capability - Planning, Protection and Optimization is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

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