Course code: IT2938
Duration: 5 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focuses on the practical application of practices to enable capacity, availability, IT service continuity, information security and demand management.
Our ITIL® PPO course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply PPO practices during the service management lifecycle and prepare for the Planning, Protection and Optimization exam.
Get to know about the Service Management as a practice and how the process and activities within Planning, Protection and Optimisation phase of lifecycle Identify how PPO interacts with another phases of ITIL® Service Lifecycle Identify the risks, challenges and critical success factors involved in PPO phase of ITIL® Service Lifecycle To understand the technology and implementation requirements within the organisation Determine the PPO processes, activities and functions for achieving operational excellence You must complete ITIL® Foundation.
The ITIL® Planning, Protection and Optimisation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Home Virtual, attend intructor-led classroom course from the comfort of your own home
Training Locations at which ITIL® Service Capability - Planning, Protection and Optimization is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
