Course code: IT2938
Duration: 2 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® Practitioner follows on from ITIL® Foundation to provide guidance on adopting and adapting the ITIL® framework to support business needs. It focuses on implementing the key concepts learnt in ITIL® Foundation.
ITIL® Practitioner focuses its attention on improvement initiatives and how to better change management, communication, and measurement. Progress in these key areas will lead to the better cohesion of IT services within your business.
Our ITIL® Practitioner course lasts for 2 days, during which, using instructor-led tuition and practical exercises, you’ll be learning how to apply the CSI (Continual Service Improvement) approach, learning the nine guiding principles, and the three key areas crucial for the success of improvement initiatives. On the last day of training, you will take the ITIL® Practitioner exam.
This course will help you follow and implement the 9 Guiding Principles of ITIL that are crucial for navigating your way through arduous decisions that may arise in service management.
The 9 Guiding Principles, as described by AXELOS, are:
*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Learn to implement key concepts and terminologies that are learnt in ITIL® Foundation Get to know about the use of IT Service Management concepts that are key drivers of continual service improvement Discover the use of metrics and measurement to enable continual service improvement Communicate effectively within the team involved in the development of the product or service Discover the use of metrics and measurement to enable continual service improvement within the organisation You must have completed and held an ITIL® Foundation certification.
The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment.
*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Use the three key areas of success to enable continual service improvement:
Enquire Now
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Chichester is a famous cathedral city in West Sussex, in the South-Eastern part of England. It had a long history as a settlement from Roman times and was significant in Anglo-Saxon times. It is the bishopric’ seat and is home to some of the oldest building and churches in Great Britain.
History
Roman period
The area around Chichester is believed to have played a significant part during the Roman Invasion of A.D 43, as confirmed by the proof of military storage structures in the region of the nearby Fishbourne Roman Palace. The city’s plan is taken from the Romans: the North, East, South, and West shopping streets start from the central market cross from historical times.
Governance
Chichester has the status of a city and is one of seven so designated, the others being Ripon, Ely, Hereford, Truro, Salisbury, and Wells. The City Council contains twenty elected members serving four wards of the city – North, South, East, and West.
Chichester Council House located on North Street dates from 1731; before this, the City Corporation had met in Chichester Guildhall. In addition to its council offices, those of the Chichester District and the West Sussex County Council are located in the City.
Transport
The A27 links Chichester to the M3, M275 and M27 motorways. The secondary coastal road, the A259, which starts its journey at Folkestone in Kent, links the A27 here and ends at Havant in the west. Both of these roads make east-west connections.
Training Locations at which ITIL® Practitioner is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
