Course code: IT2938
Duration: 2 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® Practitioner follows on from ITIL® Foundation to provide guidance on adopting and adapting the ITIL® framework to support business needs. It focuses on implementing the key concepts learnt in ITIL® Foundation.
ITIL® Practitioner focuses its attention on improvement initiatives and how to better change management, communication, and measurement. Progress in these key areas will lead to the better cohesion of IT services within your business.
Our ITIL® Practitioner course lasts for 2 days, during which, using instructor-led tuition and practical exercises, you’ll be learning how to apply the CSI (Continual Service Improvement) approach, learning the nine guiding principles, and the three key areas crucial for the success of improvement initiatives. On the last day of training, you will take the ITIL® Practitioner exam.
This course will help you follow and implement the 9 Guiding Principles of ITIL that are crucial for navigating your way through arduous decisions that may arise in service management.
The 9 Guiding Principles, as described by AXELOS, are:
*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Learn to implement key concepts and terminologies that are learnt in ITIL® Foundation Get to know about the use of IT Service Management concepts that are key drivers of continual service improvement Discover the use of metrics and measurement to enable continual service improvement Communicate effectively within the team involved in the development of the product or service Discover the use of metrics and measurement to enable continual service improvement within the organisation You must have completed and held an ITIL® Foundation certification.
The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment.
*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Use the three key areas of success to enable continual service improvement:
Enquire Now
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12th century. As of now, Dundee stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12th century, and when the Industrial Revolution started in the 19th Century, it became famous for “Jute, Jam and Journalism”.
In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.
With the decline of traditional industry, the city adopted a plan that cost it £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.
Sports
The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.
Football
Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.
Ice Hockey
The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.
Rugby
Besides Football and Ice Hockey, other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C
Training Locations at which ITIL® Practitioner is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
