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What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a globally recognised framework for IT Service Management that helps organisations deliver high-quality IT services aligned with business goals. It offers best practices for managing the entire service lifecycle, from strategy and design to transition, operation, and continual improvement.
By adopting ITIL®, businesses can reduce downtime, enhance service reliability, and improve customer satisfaction. It supports operational efficiency, ensures compliance, and drives long-term value. ITIL® also provides a structured certification path, empowering professionals to develop essential ITSM skills and progress in their service management careers.
Why ITIL® Stands Out
Service Alignment
Proven Best Practices
Process Framework
Customer Focus
ITIL® 4 Foundation – Online Instructor-Led
ITIL® 4 Foundation – Classroom
ITIL® 4 Foundation – Online Self-Paced
ITIL® 4 Foundation – Onsite
Delivered in 190+ countries
Trusted by 5K+ leading organisations
How is ITIL® 4 Structured?
ITIL® 4 is built on a flexible, modern framework that integrates value-focused practices across the entire IT service lifecycle.
Four Dimensions Model
Governance
Guiding Principles
Connects all elements of ITSM, showing how demand turns into measurable value for stakeholders.
Brings balance to ITSM by addressing organisations and people, information and technology, partners and suppliers, and value streams and processes.
Includes practical methods across 3 categories, general, service, and technical, to support delivery.
Provides strategic guidance, oversight, and structure to ensure IT delivers what the business needs.
Builds a culture of learning, innovation, refinement, and steady progress in IT operations and services.
Empowers teams with seven values to drive consistent, effective, and efficient decision-making.
Talk to Our ITIL® Experts
Have questions about ITIL® training, course formats, or certification paths? Our expert team is here to guide you every step of the way.
Roadmap to Mastering ITIL® Certification
Register for Your ITIL® Course
Choose the certification level that aligns with your career goals.
Attend ITIL® Training
Join instructor-led sessions or learn at your own pace online.
Review and Practice with Mock Exams
Build confidence with hands-on exercises and exam simulations.
Take the Online Exam
Schedule and complete your exam from anywhere, anytime.
Pass the Exam with Confidence
Demonstrate your expertise and meet global ITSM standards.
Earn Your Certification
Receive your official ITIL® certificate and boost your career profile.
BACKGROUND - VERSION 4
ITIL® 4 marks a shift from the structured service lifecycle of ITIL® v3 to a more flexible, value-focused model. Instead of fixed stages like Service Support and Delivery, it introduces:
- Service Value System (SVS): A holistic model connecting all service components to enable value co-creation.
- Service Value Chain: A flexible framework that shows how value flows through planning, building, and delivering services.
- 34 Management Practices: Replacing rigid processes with adaptable guidance for modern IT environments.
- Four Dimensions Model: Ensures balance across people, technology, partners, and workflows.
This evolution empowers organisations to support digital transformation and drive continuous improvement across IT services.
Which ITIL® Path Is Right for You?
- Beginner? Start with ITIL® Foundation
- Already Working in IT? Explore Practitioner or ITIL® V2
- Team Leader or Manager? Go for Strategic Leader Track
- Still on ITIL® V2? Learn How to Transition to V4
- Torn Between ITIL & DevOps? Compare Them Here
- Prefer a Practical, Leadership Role? Choose Managing Professional
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