Course code: IT2938
Duration: 2 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes Centralise activities and functions to save on cost and time There are no pre-requisites for this course.
The ITIL® 4 Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
The topics you will cover when attending this course are:
Enquire Now
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Aberdeen is the third most populated city in the Scotland. It is one of the 32 local government council regions and 37th most populated area as well. The nicknames of Aberdeen are Granite City, Grey City and the Silver City with the Golden Sands. During the mid-18th to mid-20th centuries, Aberdeen’s buildings are incorporated locally mined grey granite. The region around Aberdeen was settled around 8000 years ago. Later this environment results in chilly summers.
Aberdeen got Royal Burgh tag from David of Scotland. This city has two universities. One is the University of Aberdeen founded in 1495. Second is Robert Gordon University founded in 1992. The Robert University later became the centre of the north-east of Scotland.
This city’s Heliport is the commercial heliport in the world. It has won Bloom competition reward. It hosts the Aberdeen International Youth Festival. Mercer named Aberdeen as the 57th most liveable city in the world in 2015. In 2012, HSBC tagged Aberdeen as a leading hub and one of the eight super cities.
Training Locations at which ITIL® 4 Foundation Training is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
